Claims:
Shortages, errors or price adjustments must be reported to our office within 24 hours of receipt of order.
Returns, Store Credit & Cancellations:
No refunds or exchanges after 30 days, CTS Turbo reserves the right to refuse returns or exchanges on special order items. Absolutely no returns on electronics! All shipping errors must be known by CTS Turbo within 1 business day of receipt. All canceled orders will incur a 35% processing fee, special orders or shipped items are subject to a 35% processing fee and all refunds are for store credit only. By accepting this order, buyer agrees to the terms and conditions of this policy.
In the event that you need to return / exchange a product do NOT call in. You must email sales@ctsturbo.com with your full name and invoice number along with why you would like to return / exchange your order.
Store credit is logged by our accounting system to keep this process simple and easy for our customers. Because of the numerous amount of credit requests we receive, there is a 90 day limit to use store credit. If store credit is not used within 90 days, the credit will be forfeited. We receive and store unclaimed property/returns regularly due to the large number of packages we ship. We do not have facilities to continue to store unclaimed property/returns, if goods are not claimed within 30 days of receipt they will also be forfeited.
**All returns/exchanges must have an RMA# and must be unopened in original packaging.**
Warranty:
Merchandise is warranted against defects of material or workmanship when properly installed. Any claims for damage or defects to products must be reported prior to installation. All merchandise warranties are limited to replacing or repairing any part returned to us which upon inspection, is found to be defective. Claims for labor charges will not be allowed.
Orders:
CTS Turbo processes all orders as soon as possible,however, it may take up to 48 hours for your order to be completely processed and shipped. Orders with address verification problems or any other issue may take longer, in which case you will be contacted by a CTS Turbo representative.
Shipping:
Our primary method of shipping is Ground, Expedited is available for an additional charge. Next day air is available for return customers only! Very large shipments, will ship by freight / trucking service.
Address Verification:
We will only ship to a verifed address, there is absolutley no exceptions to this rule. An address has to be listed as primary or secondary on a credit card. If using Paypal make sure the address you wish to ship to is listed as confirmed.
Address Errors:
Any address corrections that are made because of incomplete or incorrect address information provided by our customers will result in a $10 dollar address correction fee that will automatically be charged to the customer at fault. Addresses can not be abbreviated in anyway. If you abbreviate your address, we can not be held responsible for address errors or slow shipping times.
Shipping Errors:
If an incorrect item is received due to our error we will issue a call tag and pick up the part at no cost to you, upon receiving we will re-ship by GROUND shipping at our expense. Shipping errors caused by incorrect information provided by customers will be re-shipped at our discretion, additional freight charges will apply.
Payment:
We currently accept PayPal and money orders. We DO NOT accept personal checks. If you would like to pay by money order please email us with the total amount before sending the money order.
Over seas and International orders:
All overseas orders must be paid via wire transfer unless specifically agreed upon. If you would like to pay us via Wire Transfer, please contact sales@ctsturbo.com and our info will be sent to you. This account is checked daily for wired funds, however please make us aware if you would like to make a purchase first. Also, if you have a memo or notes section when you file for the wire transfer, please include your estimate number. Please contact your salesman if you do not have this number. Not sure who to talk to? Email sales@ctsturbo.com
Tracking numbers:
Tracking numbers will be given out by email. If you have an order placed with CTS Turbo and need a tracking number please email for a tracking number sales@ctsturbo.com Our shipping department will be able to help you out with a tracking number on your order and any other shipping questions.
Our Commitment To Your Privacy:
Your privacy is important to us. To better protect your privacy the following notice explains the information we collect, how it is used, how it is safeguarded, and how to contact us if you have any concerns. As part of the order process, the following information is collected from shoppers:
Name Shipping/Billing Address Email address Phone number Credit/Debit Card Information
Your obtained personal information is used only in contacting you as a customer of CTS Turbo in regards to your order and future promotions. We understand that personal identity theft runs rampant on the internet and you can be rest assured your information is safe, when using our fully encrypted online store. |
