Terms & Conditions

Pricing
Prices listed are in US Dollars (USD).  Exchange to Canadian Dollars (CAD) will be applied to Canadian customers based on the current exchange rate.
All sales and pricing are subject to change without notice.

Claims
Shortages, damages, errors or price adjustments must be reported to our office within 24 hours of receipt of order.  Product prices, options and descriptions are subject to change by CTS at any time without prior notice.

Returns, Store Credit & Cancellations

In the event that you need to return, cancel or exchange a product do NOT call in. You must use the online return form and explain why you would like to return, cancel or exchange your order. There are Absolutely no returns or exchanges on used parts, electrical components (including tuning/flash cables and boxes), fuel injectors, fuel pumps, ignition components etc.  No refunds or exchanges after 30 days, CTS Turbo reserves the right to refuse returns or exchanges on special order items. All returns are subject to a 35% restocking fee.

**All returns/exchanges must have an RMA# and must be unopened in original packaging. Shipping returns/exchanges/cancellations must be prepaid prior to sending, CTS Turbo is not responsible for return shipping costs. ** 

All shipping errors must be provided to CTS Turbo within 1 (one) business day of receipt. All cancelled orders will incur a 35% processing fee even if an order has not shipped.  Special orders or shipped orders are subject to a 35% cancellation fee.  By placing an order with CTS Turbo, the buyer agrees to the terms and conditions of this policy.  Claims for CTS Turbo products that are not purchased directly from CTS Turbo should be directed to the authorized dealer from where the product was originally purchased from.  If necessary the CTS Turbo authorized dealer will arrange for repair or replacement of the product.

Store credit is logged by our accounting system to keep this process simple and easy for our customers.  Because of the numerous amount of credit requests we receive, there is a 90-day limit to use store credit.  If store credit is not used within 90 days, the credit will be forfeited.  We receive and store unclaimed property/returns regularly due to the large number of packages we ship.  We do not have facilities to continue to store unclaimed property/returns if goods are not claimed within 30 days of receipt they will also be forfeited.

Sale Periods:

If a CTS customer purchases a part, which happens to go on sale then they are entitled to a credit as long as that purchase was made within 5 business days prior to the sale starting.  The credit is non-refundable and can be used only be used towards future purchases during non-sale periods.  This credit must be claimed by the end of the sale period and cannot be combined with any other promotional incentives.

Warranty
Merchandise is warranted by the manufacturer against defects of material or workmanship when properly installed. Any claims for damage or defects to products must be reported prior to installation. All merchandise warranties are limited to replacing or repairing any part returned to us which upon inspection, is found to be defective. Claims for labor charges, downtime or any other fees incurred will not be allowed.  All CTS Turbo products are warrantied against manufacturing defects for a period of 1 year from the date of invoice.  Warranty does not cover abuse, misuse, consequential damages, normal wear and tear, improper installation, or damages resulting from racing.  There is no warranty on electrical components, such as injectors, fuel pumps, controllers etc. Warranties only apply to the original owner.  If a product is found defective the customer will receive, at the discretion of CTS Turbo, free repair or replacement.  For warranty claims, please fill out the online form completely.

Warranty on other manufacturers will be processed under their terms: BorgWarner Warranty Information 

Orders
CTS Turbo processes all orders as soon as possible. However, it may take 1-3 business days for your order to be processed and shipped, during sale periods this can be extended from 3-5 business days.  Special order items can take a week or more to be processed and shipped. Orders with address verification problems or any other issue may take longer, in which case you will be contacted by a CTS Turbo representative.

Shipping
Our primary method of shipping is FedEx Ground or USPS Priority (for smaller packages). Delivery times are 2-5 business days; depending on your location.

Expedited  FedEx 3-day service is available for an additional charge. Next-day air is available for return customers only, please contact sales!  Very large shipments will ship by freight trucking service.

ALL SHIPMENTS OVER $100 WILL BE SHIPPED WITH SIGNATURE CONFIRMATION. NO EXCEPTIONS. To avoid delivery complication, please make sure you provide a shipping address where a signature can be provided upon delivery.

International shipments are shipped via FedEx Economy, delivery times are 5-10 business days; depending on your location. Customs duty, taxes and other charges are responsibility of customer.

Address Verification
We will only ship to a verified address, there are absolutely no exceptions to this rule. An address has to be listed as primary or secondary on a credit card. If using Paypal make sure the address you wish to ship to is listed as confirmed. We will not be able to change your delivery address after you place the order.

Address Errors
Any address corrections that are made because of incomplete or incorrect address information provided by our customers will result in a $20 dollar address correction fee that will automatically be charged to the customer at fault.  Addresses cannot be abbreviated in any way.  If you abbreviate your address, we can not be held responsible for address errors or slow shipping times.

Shipping Errors
All Shipping Errors must be reported to us within 24 hours of receiving your order. If an incorrect item is received due to our error we will issue a call tag and pick up the part at no cost to you, upon receiving we will re-ship by GROUND shipping at our expense.  Shipping errors caused by incorrect information provided by customers will be re-shipped at our discretion, additional freight charges will apply.

Payment
We currently accept PayPal, Visa or Mastercard, money orders and bank transfers. We DO NOT accept personal checks.
Online store accepts PayPal only.
If you would like to pay by other means. please contact us.  All prices are in US Dollars unless otherwise specified.

Overseas and International orders
All overseas orders must be paid via wire transfer unless specifically agreed upon.  If you would like to pay us via Wire Transfer, please contact sales@ctsturbo.com and our info will be sent to you. This account is checked daily for wired funds, however, please make us aware if you would like to make a purchase first.  Also, if you have a memo or notes section when you file for the wire transfer, please include your estimate number.  Please contact your salesman if you do not have this number.  Not sure who to talk to? Email sales@ctsturbo.com

Tracking numbers
Tracking numbers will be given out by email.  If you have an order placed with CTS Turbo and need a tracking number please email for a tracking number orders@ctsturbo.com
Our shipping department will be able to help you out with a tracking number on your order and any other shipping questions.

Disclaimer – For Off – Road Use Only
Many CTS Turbo parts, including exhaust products, are sold for off-road use only. All performance modifications and installations are at the customer’s own risk. CTS Turbo www.ctsturbo.com hold no responsibility either implied or otherwise for mechanical, electrical or other failures when using any aftermarket performance products. Items sold for off-road use only are illegal in many states and provinces and are intended for racing vehicles which may never be used on a public road.

By purchasing any aftermarket performance product, the customer takes full responsibility for any use, and/or misuse of the product and agrees that CTS Turbo or www.ctsturbo.com holds no responsibility for any consequences, legal, or other, of such use and/or misuse.

Our Commitment To Your Privacy
Your privacy is important to us. To better protect your privacy the following notice explains the information we collect, how it is used, how it is safeguarded, and how to contact us if you have any concerns.  As part of the order process, the following information is collected from shoppers:

Name Shipping/Billing Address Email address Phone number Credit/Debit Card Information

Your personal information is used only in contacting you as a customer of CTS Turbo in regards to your order and future promotions.  We understand that personal identity theft runs rampant on the internet and you can be rest assured your information is safe when using our fully encrypted online store.

Due to the nature of high-performance applications. CTS Turbo shall not under any circumstances be liable for any special, consequential or incidental damages, including but not limited to loss of profits or revenue, loss of other property or equipment, cost of purchased of purchased or replacement goods or claims of customers of the purchaser, which may arise and/or results from the sale, installation or use of these parts.

WARRANTY & RETURN FROM